Privacy Policy

Overview

Duori LLC ("Duori," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit duoripatches.com (the "Site").

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the Site.

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Submit a contact form or send an email to hello@duoripatches.com
• Sign up for email communications or newsletters
• Participate in surveys, promotions, or contests

This information may include your name, email address, and any message content you provide.

Information Collected Automatically

When you visit the Site, certain information is collected automatically by analytics and tracking technologies, including:

• Usage data: Pages visited, time on page, referring URLs, browser type, device type, and operating system
• IP address: Used to determine approximate geographic location (country or region level)
• Cookies and similar technologies: Session identifiers, analytics identifiers, and preference data (see Cookies & Tracking below)

Information from Third Parties

We may receive information about you from third-party services integrated with the Site, such as Google Analytics and Google Tag Manager, subject to their own privacy policies.

How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Site
• Analyze site usage and performance to improve the user experience
• Respond to your inquiries, comments, or requests
• Send you marketing communications (only with your consent, and you may opt out at any time)
• Comply with legal obligations
• Detect, prevent, and address technical issues or fraudulent activity

We do not sell your personal information. We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We use trusted third-party service providers who assist in operating the Site and related business functions, including:

• Shopify Inc. — e-commerce platform and customer account management (duoripatches.com)
• Google LLC — analytics (Google Analytics) and tag management (Google Tag Manager)

These providers are contractually obligated to keep your information confidential and to use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers

If Duori LLC is involved in a merger, acquisition, or sale of all or substantially all of its assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Cookies & Tracking Technologies

The Site uses cookies and similar tracking technologies to enhance your experience and gather usage data. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential cookies: Necessary for the Site to function properly (e.g., session management)
• Analytics cookies: Used by Google Analytics to collect aggregate data about how visitors use the Site (e.g., pages visited, time on page). This data is anonymized and does not identify you personally.
• Marketing cookies: May be used by Google Tag Manager and advertising platforms to measure the effectiveness of marketing campaigns. These cookies may track your visits across other websites.

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for different types of cookies. Note that disabling certain cookies may affect the functionality of the Site.

You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Analytics data collected through Google Analytics is subject to Google's data retention settings (typically 14 months by default).

If you have subscribed to marketing communications, we retain your email address until you unsubscribe or request deletion.

Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal information
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly
• Data portability: Request a copy of your data in a structured, machine-readable format (where applicable)

To exercise any of these rights, contact us at hello@duoripatches.com. We will respond within 30 days.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request a list of the categories and specific pieces of personal information we have collected about you, and the categories of sources, purposes, and third parties involved.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out of Sale or Sharing: We do not sell or share (for cross-context behavioral advertising) your personal information. You may still submit a "Do Not Sell or Share My Personal Information" request at hello@duoripatches.com.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Correct: You may request correction of inaccurate personal information.

To submit a California privacy rights request, email us at hello@duoripatches.com with the subject "California Privacy Request."

European Economic Area (EEA) — GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of access, rectification, and erasure
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time (where processing is based on consent)
• Right to lodge a complaint with your local data protection authority

Our lawful bases for processing personal information are: contract performance (to fulfill orders placed through the Shopify store), legitimate interests (to analyze Site usage and improve our services), and consent (for marketing communications).

Please note that the Site is operated from the United States. If you are in the EEA, your data may be transferred to and processed in the United States. We implement appropriate safeguards for such transfers.

Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hello@duoripatches.com and we will take prompt steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide a more prominent notice (such as an email notification or an in-site banner). We encourage you to review this policy periodically.

Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Duori LLC
2121 Biscayne Blvd #1760 Miami, FL 33137
Email: hello@duoripatches.com
Response time: Within 30 days of receipt.